Customer Service Advisor - Part-Time (Homeworking)
Reporting into the Customer Service Team Leader we are looking for Customer Service Advisors, to work from home following initial onsite training.
This position is part time permanent, to support the Shared Service Centre, which is operational 24/7.
What you'll be doing
Provide fast and friendly help for our customers, at all points in the customer journey – before, during and after purchase, be it online or in store. Our aim is make contact and communication with us as easy and smooth as possible for our customers.
As an omni channel centre, our customers contact us via telephone, email, live chat, social media, watts app and good-old-fashioned letter, regardless of the contact channel, we always seek to get the right response, first-time, for each and every customer.
Efficient, pro-active communicators, constantly liaising with our warehouse team, our couriers, our stores and the wider business, to deliver the very best customer service.
Take pride in our work and work together as a team to serve our customers and support our fast growing, quick paced business.
We would love to meet someone with
Experience in a customer-facing role – in retail, call centre or similar
Fluent in English, fluent in additional languages being advantageous.
Strong written skills - good tone, concise, accurate spelling and grammar
Confident, friendly telephone manner
Basic IT Skills – Outlook, Word, Excel, Internet Browsers
Experience in any eCommerce customer service – website, Amazon, eBay
Outgoing, friendly, ‘people person’
Passionate about and take pride in providing the very best customer service
Enjoy working independently, fast-paced, can think on your feet and multitask
Ability to solve problems and have a can-do attitude
Remain calm in difficult situations and love working as part of a team, whilst working remotely.
What's in it for you?
Competitive salary and benefits package
50% staff discount & 25% for family and friends
Pension scheme (eligible after a probationary period)
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At Mountain Warehouse we have been developing the very best outdoor gear for all the family since 1997.
Unlike other outdoor retailers, we don’t carry lots of different brands. In fact, almost all the products we sell through our stores and website are exclusive to Mountain Warehouse – you won’t find them anywhere else.
Why do we do this? Well, by designing our own top quality products and having them made to our exacting standards, we can cut out the middleman. So that means you get the exact same quality, but at significantly lower prices than you’ll find at other shops.
We have well located and well stocked stores where you and your family can get straightforward advice from our knowledgeable, friendly staff. In most of our stores you can even bring your dog in too! Everything we do is focused on serving our growing group of customers who like what we have to offer: the best gear, the best service and the best prices.
We would love it if you joined them.