Mountain Warehouse

  • Facilities Coordinator

    Job Locations UK-IOW-Coventry
    Position Type
    Permanent Full-Time
  • Overview

    The Facilities Coordinator will have previous experience working as a maintenance helpdesk operator or for a retail or hospitality brand within the property / maintenance department and be ready to make the next step into a company of where there is plenty of progression and scope to learn.

    As Facilities Coordinator you will be working as part of a small team reporting into the Estates Manager. The UK portfolio is currently at 278 sites with continual domestic and international growth.

    What you'll be doing

    • Receiving and processing helpdesk calls from stores and contractors.
    • Manage the end to end process to ensure all gas, electricty and water invoices are processed on time and are accurate.
    • Support the Estates MAnager in monitering market prices for all relevant utilities, and keep up to date with regulatory changes within the markets.
    • Manging the reactive maintenance log for all UK sites, inception through to completion.
    • Liaise with all stores and contractors to ensure all works are carried out effectively and in a timely manner.
    • Generating weekly/monthly reports for other departments within the business.
    • Building and maintaining relationships not only with operations but with all suppliers and contractors
    • Ensuring all stores are up to date with statutory maintenance requirements. Including managing and maintaining existing contracts.
    • Working closely with operations and our utility broker to ensure all new and existing sites have contract in place upon opening.
    • To help consolidate business critical information into one centralised location
    • Frequent communication with all departments and stores with accurate and up to date information.
    • Carry out any other reasonable request related to delivering exceptional Facility Management Service.

    We would love to meet someone with

    • Organised, motivated and a self-starter who shows initiative.
    • A good working knowledge of Excel and ability to record, analyse and produce reports on all costs incurred.
    • Can maintain composure whilst under pressure
    • Proactive individual that is always thinking one step ahead
    • A good knowledge of maintenance procedures; with a basic understanding of roofing, HVAC, electrics and plumbing issues
    • A willingness to learn and self-teach to understand common issues and operational processes within the business
    • Flexible approach to working hours, including out of hours calls and some site visits
    • Experience receiving, and processing helpdesk calls from inception through to completion
    • The ability to negotiate with suppliers and contractors to be able to review quotes for the most effective cost
    • Able to not only react to urgent issues but plan preventative maintenance

    What's in it for you?

    • Competitive salary and benefits package
    • Holiday allowance
    • 50% staff discount & 25% for family and friends
    • Pension scheme


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