Mountain Warehouse

  • Head of Retail UK/ROI

    Job Locations UK-London
    Retail Operations
  • Overview


    To contribute to the development, implementation, monitoring and review of a business strategy that maximises the retail net profit by driving sales and controlling costs at regional level; to build motivated and high performing teams through the effective leadership and line management to retail staff. Ensures that Mountain Warehouse maximises “added value” opportunities through its retail stores and locations.

    What you'll be doing


    • Works with the Retail Director and other Head of Function to influence the creation and communication of company strategy, business priorities and targets for the Area Teams and ensures there are systems in place to enable the shop managers to receive the information in a timely manner.
    • Maintains and up to date knowledge of the market place, competitors and trends.
    • Uses open feedback mechanisms from the operations team to ensure the integration of the retail strategy with other HO functions.
    • Constantly reviews financial data and supports Area Managers in providing realistic input into the sales budgets.
    • Takes decisions on matters relating to the day to day retail operation within their defined work area including the strategic planning of resources.
    • Ensures that the retail operation complies to all policies and procedures relating to Security, Health and Safety; influences and changes necessary to meet statutory requirements, ensuring minimum risk to staff and the business.
    • Takes a lead role in building a strong sales management culture with the operations team; spends time coaching Area Managers, identifying skills and opportunities for development; provides advice and guidance on shop manager issues when needed.
    • Works with the Head of HR to ensure people management issues are satisfactorily resolved and relevant HR policies and procedures are adhered to. Chairs disciplinary, grievance, capability hearings and appeals as required.
    • Regularly produces and presents a range of financial / non-financial reports for the Board as required.
    • Deputy for the Retail Director when required. Presents to Trade / Management / Executive Board as appropriate.

    Job Dimensions

    • The retail operations geographically would typically consist of 14 areas and a total of 263 shops (locations) over 2 brands. This includes the UK, ROI, Channel Islands and IOM.

    We’d love to meet someone with

    • Extensive business experience including relevant multi-site gained within the retail sector. Experienced in managing relationships at a senior level and managing a diverse (in terms of skill base and experience) team of people.
    • Must be able to demonstrate the ability to contribute and successfully deliver against a business strategy.
    • Must possess a track record of increasing and sustaining growth and profitability even in challenging market conditions such as the current economic and Brexit climate.
    • Experience of site evaluation.
    • Must demonstrate a proven ability to motivate, coach and develop people.

    We would love to meet someone with

    • Excellent communication skills – verbal, written to include report writing and group presentations.
    • Influencing and negotiation skills.
    • Well-developed interpersonal skills.
    • Commercially sound with a good understanding of profit an loss accounting and the influence of operating factors e.g. volume vs price.
    • Excellent organisational skills, able to prioritise and a high ambiguity tolerance.
    • A collaborative team player – concerned with the team success as well as individual performance.
    • Visible Leadership skills – can motivate others to achieve.
    • Solution orientated, decisive by nature.

    What's in it for you?

    • Competitive salary and benefits package
    • Holiday allowance
    • 50% staff discount & 25% for family and friends
    • Pension scheme


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