Mountain Warehouse

  • Customer Service Advisor - Night shift - Shared Service Centre (Coventry based)

    Job Locations UK-IOW-Coventry
    ID
    2018-1319
    Category
    Customer Service
    Position Type
    Permanent Full-Time
  • Overview

    Reporting into the Customer Service Team Leader we are looking for Customer Service Advisor fluent in English to join the team based in our new Shared Service Centre  

    This position is full time permanent.

     

    Our customer service working hours are:

     

    Day Shift Operating Hours: 6.30am – 10pm Monday – Friday, Saturday and Sunday 9am – 5.30pm on a shift rota

    Night Shift Operating Hours: 10.00pm – 6.30am Sunday – Thursday

    What you'll be doing

    • Provide fast and friendly help for our customers, at all points in the customer journey – before, during and after purchase, be it online or in store. Our aim is make contact and communication with us as easy and smooth as possible for our customers.
    • Our customers contact us via telephone, email, live chat and good-old-fashioned letter, regardless of the contact channel, we always seek to get the right response, first-time, for each and every customer.
    • Efficient, pro-active communicators, constantly liaising with our warehouse team, our couriers, our stores and the wider business, to deliver the very best customer service.
    • Take pride in our work and work together as a team to serve our customers and support our fast growing, quick paced business.

    We would love to meet someone with

    • Experience in a customer-facing role – in retail, call centre or similar
    • Fluent in English
    • Strong written skills - good tone, concise, accurate spelling and grammar
    • Confident, friendly telephone manner
    • Basic IT Skills – Outlook, Word, Excel, Internet Browsers
    • Experience in any eCommerce customer service – website, Amazon, eBay
    • Outgoing, friendly, ‘people person’
    • Passionate about and take pride in providing the very best customer service
    • Enjoy working in a fast-paced environment, can think on your feet and able to multitask
    • Get stuck in, solve problems and have a can-do attitude
    • Remain calm in difficult situations and love working as part of a team

    What's in it for you?

    • Competitive salary and benefits package
    • Holiday allowance
    • 50% staff discount & 25% for family and friends
    • Pension scheme 

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