Mountain Warehouse

  • Customer Service Advisor - French Speaking

    Job Locations UK-London
    ID
    2018-1242
    Category
    Customer Service
    Position Type
    Permanent Full-Time
  • Overview

    Reporting into the Customer Service Manager we are looking for a Customer Service Advisor fluent in French to join our team based in our London Victoria head office.  

     

    Our customer service working hours are:

     

    Non-Peak Op Hours: Mon-Fri 8am-8pm, Sat-Sun 9-5.30pm, Bank Hols 10am-4pm

    Peak Operating Hours: Mon-Fri 8am-10pm, Sat-Sun 8am-8pm, Bank Hols 10am-4pm

    What you'll be doing

    • Provide fast and friendly help for our customers, at all points in the customer journey – before, during and after purchase, be it online or in store. Our aim is make contact and communication with us as easy and smooth as possible for our customers
    • Our customers contact us via telephone, email, live chat and good-old-fashioned letter, regardless of the contact channel, we always seek to get the right response, first-time, for each and every customer
    • Efficient, pro-active communicators, constantly liaising with our warehouse team, our couriers, our stores and the wider business, to deliver the very best customer service
    • Take pride in our work and work together as a team to serve our customers and support our fast growing, quick paced business

    We would love to meet someone with

    • Experience in a customer-facing role – in retail, call centre or similar
    • Fluent in English and French language
    • Strong written skills - good tone, concise, accurate spelling and grammar
    • Confident, friendly telephone manner
    • Basic IT Skills – Outlook, Word, Excel, Internet Browsers
    • Experience in any eCommerce customer service – website, Amazon, eBay
    • Outgoing, friendly, ‘people person’
    • Passionate about and take pride in providing the very best customer service
    • Enjoy working in a fast-paced environment, can think on your feet and able to multitask
    • Get stuck in, solve problems and have a can-do attitude
    • Take pride in your work and your attention to detail is unrivalled
    • Remain calm in difficult situations and love working as part of a team

    What's in it for you?

    • Competitive salary and benefits
    • Holiday allowance
    • 50% staff discount & 25% for family and friends
    • Pension scheme

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