Mountain Warehouse

  • Retail Operations Manager

    Job Locations UK-London
    Retail Operations
    Position Type
    Permanent Full-Time
  • Overview

    Retail Operations with a team of 4 supporting all regions of the Retail trading business, UK, EU, NA and NZ. The retail Operations team is a key part of the successful management of new and current trading stores, who also manage all head office communications to stores, area field teams and head office depts. Head office depts. rely on operations for feedback out to the stores and back in again. It’s a one stop shop for questions on all retail stores and operations.

    Its imperative retail operations has the ‘can do attitude’ to getting things done and problems overcome when presented. The manager needs very strong project management skills and is confident to challenge any person or dept to make sure things get done. They should be confident to question everything to make sure communications are only sent out once with the correct detail.

    Always thinking two steps ahead to see potential issues in projects to minimise any issues that could arise; so a real problem solving attitude.

    What you'll be doing

    • Making sure new stores in all regions are opened without any problems by being a strong project manager to support the retail field team on a smooth opening/closure of stores
    • Supporting the 3 Heads of Retail with information and in meetings as well as attend numerous meetings with and at times in place of the Head of Retail UK/ROI
    • Managing a small efficient team to support all retail stores across all regions; this includes current trading stores and new stores.
    • Managing a strong communication line between head office depts and stores to drive sales, compliance and information requests.
    • Managing warehouse retail store equipment data to make sure nothing runs out.
    • Visiting stores regularly to gain knowledge of promotions, seasonal layouts and stock and shop-fits.

    We would love to meet someone with

    • A problem solving mind and a good focus of anticipating potential risk or failure to minimise any issues.
    • Excellent Project management skills and a focus of team development/training and empowering
    • Be able to manage people at all levels of the business to make sure projects are completed on time and challenges overcome with a can do attitude.
    • A strong analytical mind with excellent excel skills to support forecasting of general retail equipment and usage to make sure stores are not short of key operational equipment at any time.
    • An extremely good communicator and can communicate with every level of management to make sure all projects or issues are completed or resolved quickly and efficiently.

    What's in it for you?

    • Competitive salary and benefits package 
    • Holiday allowance
    • 50% staff discount & 25% for family and friends
    • Pension scheme


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