Mountain Warehouse

  • Customer Service Advisor - French Speaking

    Job Locations UK-London
    ID
    2018-1205
    Category
    Customer Service
    Position Type
    Permanent Full-Time
  • Overview

    Reporting into the Customer Service Manager we are looking for Customer Service Advisor fluent in French to join our team based in our London Victoria head office.  

    The position is full time permanent role.

     

    Our customer service working hours are:

    Peak Operating Hours: Mon-Fri 8am-10pm, Sat-Sun 8am-8pm, Bank Hols 10am-4pm

    Non-Peak Op Hours: Mon-Fri 8am-8pm, Sat-Sun 9-5.30pm, Bank Hols 10am-4pm

    What you'll be doing

    • Provide fast and friendly help for our customers, at all points in the customer journey – before, during and after purchase, be it online or in store. Our aim is make contact and communication with us as easy and smooth as possible for our customers.
    • Our customers contact us via telephone, email, live chat and good-old-fashioned letter, regardless of the contact channel, we always seek to get the right response, first-time, for each and every customer.
    • Efficient, pro-active communicators, constantly liaising with our warehouse team, our couriers, our stores and the wider business, to deliver the very best customer service.
    • Take pride in our work and work together as a team to serve our customers and support our fast growing, quick paced business.

    We would love to meet someone with

    • Outgoing, friendly, ‘people person’
    • Passionate about and take pride in providing the very best customer service
    • Enjoy working in a fast-paced environment, can think on your feet and able to multitask
    • Get stuck in, solve problems and have a can-do attitude
    • Take pride in your work and your attention to detail is unrivalled
    • Remain calm in difficult situations and love working as part of a team
    • Experience in a customer-facing role – in retail, call centre or similar
    • Fluent in English and French Language.
    • Strong written skills - good tone, concise, accurate spelling and grammar
    • Confident, friendly telephone manner
    • Basic IT Skills – Outlook, Word, Excel, Internet Browsers
    • Experience in any eCommerce customer service – website, Amazon, eBay

    What's in it for you?

    • Competitive salary and benefits
    • Holiday allowance
    • 50% staff discount & 25% for family and friends
    • Pension scheme

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